Team 77 · Internal Tool

Every Duke call, handled with confidence.

Team 77 is your private cockpit for Duke Energy demand-response calls. The free SR Generator builds a compliant Special Request from dropdowns — no AI, no limits, ready to paste into Genesys. Pick your program to jump in.

Free SR GeneratorBuild a Special Request from dropdowns. No AI, no limits, ready to paste into Genesys.

Instant answersCommon questions answer straight from the docs for free — and it reads your shorthand.

Choose your program

Live

DEC

Duke Energy Carolinas

Power Manager

The free SR Generator, tuned for your Power Manager queue.

Open →

Live

DEF

Duke Energy Florida

EnergyWise Home

The free SR Generator for EnergyWise Home.

Open →

Live

DEP

Duke Energy Progress

EnergyWise Home

The free SR Generator for EnergyWise Home.

Open →

Made for Team 77 · Internal tool — not an official CLEAResult or Duke Energy product.

Special Request Priority List — if more than one applies, use the one highest on this list

Enroll Additional Property · Install at Billing Address · Install at New/Alternative Address
Renter / LL Approval Needed
Specific Date/Time Request · No Availability Error · Other Scheduling Error
Install on A/C unit · Call First
Dog or Animal
Other

Cancellation — only on an inbound call when the customer wants to cancel their enrollment.

DEC SR Generator

Fill what applies. The two Genesys boxes build automatically below.

Part 1 — What is being enrolled?

Enrolled devices

Part 2 — Appointment scheduled

Appt date

Appt window

Part 3 — Reason NOT scheduled

Renter?

Scheduler error?

CM scheduling issue?

Part 4 — Additional information

Scheduling request?

Call request?

Unit access?

Install on HVAC

CM requested tech wear personal protective equipment

Preferred day/time (free text)

Other request (free text)

Part 5 — Animal(s) with access

CM has a dog?

Other animal(s) with access?

Part 6 — Install somewhere other than service address

Do NOT install at

Complete install at

Part 7 — Cancellation (inbound only)

CM recently enrolled and no longer wants to be part of the program

Box 1 — Genesys Install Address

Box 2 — Genesys Request Comments

Multi Property — additional addresses (each its own SR)

Each additional property gets its OWN SR and its own eligibility check. Add as many as you need.

Initial (1st) account #