Team 77 · Internal Tool

Winging it, professionally.

Confidence, but with receipts. Team 77 is built by the people taking the calls — every answer comes straight from the docs, and every SR comes out compliant. Start with the free SR Generator, live for all three programs. Call Assist, scripts and tips are next.

Choose your program

DEC

Power Manager

Live

Duke Energy Carolinas

The free SR Generator, tuned for your Power Manager queue.

Open →

DEF

EnergyWise Home

Live

Duke Energy Florida

The free SR Generator for EnergyWise Home.

Open →

DEP

EnergyWise Home

Live

Duke Energy Progress

The free SR Generator for EnergyWise Home.

Open →

What’s inside

Free SR GeneratorBuild a Special Request from dropdowns. No AI, no limits, ready to paste into Genesys.

AI Call AssistComing soonPaste an objection or your call notes — get back the exact rebuttal to say, or the SR to submit.

Instant answersComing soonCommon questions answered straight from the docs — and it reads your shorthand.

Lots more comingScripts, tips, and whatever else makes the call easier. This is just the start.

Made for Team 77 · Internal tool — not an official CLEAResult or Duke Energy product.

Special Request Priority List — if more than one applies, use the one highest on this list

Enroll Additional Property · Install at Billing Address · Install at New/Alternative Address
Renter / LL Approval Needed
Specific Date/Time Request · No Availability Error · Other Scheduling Error
Install on A/C unit · Call First
Dog or Animal
Other

Cancellation — only on an inbound call when the customer wants to cancel their enrollment.

DEC SR Generator

Fill what applies. The two Genesys boxes build automatically below.

Part 1 — What is being enrolled?

Enrolled devices

Part 2 — Appointment scheduled

Appt date

Appt window

Part 3 — Reason NOT scheduled

Renter?

Scheduler error?

CM scheduling issue?

Call to schedule after (optional)

Part 4 — Additional information

Scheduling request?

Call request?

Unit access?

Install on HVAC

CM requested tech wear personal protective equipment

Preferred day/time (free text)

Other request (free text)

Part 5 — Animal(s) with access

CM has a dog?

Other animal(s) with access?

Part 6 — Install somewhere other than service address

Do NOT install at

Complete install at

Part 7 — Cancellation (inbound only)

CM recently enrolled and no longer wants to be part of the program

Box 1 — Genesys Install Address

Box 2 — Genesys Request Comments

Multi Property — additional addresses (each its own SR)

Each additional property gets its OWN SR and its own eligibility check. Add as many as you need.

Initial (1st) account #