CR Call Assist

Team 77

Choose your program

Open Call Assist for your queue, or use the free SR Generator.

Live

DEC

Duke Energy Carolinas

Power Manager

AI Call Assist and the free SR Generator — everything for your Power Manager queue.

Open →

Coming soon

DEF

Duke Energy Florida

EnergyWise Home

In the works. Wiring up after DEC.

Available soon

Coming soon

DEP

Duke Energy Progress

EnergyWise Home

In the works. Wiring up after DEC.

Available soon

Made by Team 77 for Team 77 · Internal tool

Special Request Priority List — if more than one applies, use the one highest on this list

Enroll Additional Property · Install at Billing Address · Install at New/Alternative Address
Renter / LL Approval Needed
Specific Date/Time Request · No Availability Error · Other Scheduling Error
Install on A/C unit · Call First
Dog or Animal
Other

Cancellation — only on an inbound call when the customer wants to cancel their enrollment.

DEC SR Generator

Fill what applies. The two Genesys boxes build automatically below.

Part 1 — What is being enrolled?

Enrolled devices

Part 2 — Appointment scheduled

Appt date

Appt window

Part 3 — Reason NOT scheduled

Renter?

Scheduler error?

CM scheduling issue?

Part 4 — Additional information

Scheduling request?

Call request?

Unit access?

Install on HVAC

CM requested tech wear personal protective equipment

Preferred day/time (free text)

Other request (free text)

Part 5 — Animal(s) with access

CM has a dog?

Other animal(s) with access?

Part 6 — Install somewhere other than service address

Do NOT install at

Complete install at

Part 7 — Cancellation (inbound only)

CM recently enrolled and no longer wants to be part of the program

Box 1 — Genesys Install Address

Box 2 — Genesys Request Comments

Multi Property — additional addresses (each its own SR)

Each additional property gets its OWN SR and its own eligibility check. Add as many as you need.

Initial (1st) account #